Question 1

How can I book an appointment?

Accepted Answer

You can book online through our booking page, call us directly, or contact us by email. For urgent issues, phone is the fastest option.

Question 2

How quickly can I be seen?

Accepted Answer

For most non-urgent consultations, we usually offer same-day or next-day appointments. Urgent medical cases are prioritized.

Question 3

Can I request a clinic visit or a visit at my location?

Accepted Answer

Yes. During booking, you can choose either a clinic visit or a visit at your location. Home/hotel visits include an additional travel surcharge.

Question 4

Can I cancel or reschedule my appointment?

Accepted Answer

Yes. Please contact us as early as possible. According to our terms, cancellations should be made at least 24 hours in advance to avoid possible cancellation fees.

Question 5

What medical services do you provide?

Accepted Answer

We provide a broad range of medical services in Rhodes, including general practice, emergency care, internal medicine, and multiple specialties. You can review all available services on our Services page.

Question 6

Do you handle urgent cases?

Accepted Answer

Yes. We handle urgent non-life-threatening cases and prioritize emergency assessments when immediate medical evaluation is needed.

Question 7

Can I receive medical documents after my visit?

Accepted Answer

Yes. We can provide legally valid receipts and medical reports after your consultation. These are commonly used for travel records or insurance reimbursement requests.

Question 8

Can I get a COVID test in Rhodes?

Accepted Answer

Yes. We can help arrange COVID testing in Rhodes, including rapid antigen tests and PCR tests. Whether you need a test for travel, peace of mind, or medical evaluation, contact us and we will coordinate the most suitable option based on current availability. Turnaround times depend on the type of test and local laboratory schedules.

Question 9

What languages do your doctors speak?

Accepted Answer

Our medical team supports 8 languages: English, Greek, German, Italian, Swedish, Norwegian, French, and Hebrew.

Question 10

Can I request a doctor who speaks my language?

Accepted Answer

Yes. Let us know your preferred language when booking and we will match you with the most suitable available doctor whenever possible.

Question 11

How much does a consultation cost?

Accepted Answer

Consultation pricing depends on the selected service and visit type. You can see estimated pricing during online booking before confirmation.

Question 12

Which payment methods do you accept?

Accepted Answer

We accept cash (EUR), credit cards, and debit cards. Payment is required at the time of service.

Question 13

Do you work directly with insurance funds?

Accepted Answer

We do not cooperate directly with insurance funds. However, we provide legal receipts and medical documentation so you can request reimbursement from your insurer.

Question 14

I am a tourist in Rhodes. Can I still book an appointment easily?

Accepted Answer

Absolutely. We are experienced in treating visitors and travelers in Rhodes. You can book quickly online or by phone and we will guide you through the process in your preferred language.

Question 15

What should I bring to my appointment?

Accepted Answer

Please bring an ID/passport, any relevant medical records, current medication list, and insurance details if you plan to request reimbursement later.

Question 16

Can a doctor come to my hotel or villa?

Accepted Answer

Yes. During booking, select 'At Your Location' to request a visit at your hotel, villa, apartment, or cruise ship. A location surcharge applies depending on distance. This is especially helpful if you feel too unwell to travel or have young children.

Question 17

Do you support cruise ship passengers?

Accepted Answer

Yes. Cruise passengers visiting Rhodes can book same-day or short-notice appointments for medical assessments, prescription renewals, or urgent care. Let us know your schedule and port timing so we can coordinate efficiently.

Question 18

Is Rhodes Medical Services available across the whole island?

Accepted Answer

We support visitors across Rhodes, coordinating doctor visits in Rhodes Town, Ialyssos, Faliraki, Lindos, and other areas. For remote locations, hotel/villa visits can be arranged depending on doctor availability and distance.

Question 19

Can you help with pediatric or elderly care for my family?

Accepted Answer

Yes. Our network includes pediatricians and general practitioners experienced with children and elderly travelers. Let us know the age and symptoms when booking so we can match you with the most suitable doctor.

Question 20

What should I do in a life-threatening emergency?

Accepted Answer

For life-threatening emergencies, call 112 immediately. This is the European-wide emergency number and connects you to ambulance, police, or fire services. Do not use our booking form for medical emergencies.

Question 21

What counts as urgent but not life-threatening?

Accepted Answer

Conditions like high fever, severe ear or throat pain, sudden rash, strong stomach pain, minor injuries, and urinary infections are urgent but usually not life-threatening. Call us directly for fast coordination — we can often arrange same-day care.

Question 22

Can I get follow-up support after my visit?

Accepted Answer

Yes. If follow-up is needed, our team will advise the next medical steps and help you arrange further care, re-evaluation, or specialist referral when appropriate.

Question 23

What if I need hospital care or advanced diagnostics?

Accepted Answer

If your condition requires hospital admission, surgery, advanced imaging (CT/MRI), or lab work beyond what is available at our clinics, we help coordinate referrals to Rhodes General Hospital or the private clinic Euromedica. We guide you through the next steps.

Question 24

How can I contact you quickly if I still have questions?

Accepted Answer

You can reach us by phone at +30 2241 031123 or through our contact page. If your concern is urgent, calling us directly is the fastest way to get assistance.

Question 25

Can I use my travel insurance?

Accepted Answer

We do not bill insurance companies directly. However, after your visit we provide official medical receipts and documentation in a format commonly accepted by travel insurance and health insurance providers for reimbursement claims.

Question 26

What documents will I receive after my visit?

Accepted Answer

You will receive an official receipt for payment and, if applicable, a medical report summarizing your diagnosis and treatment. These documents are issued in a standard format accepted for insurance reimbursement and personal medical records.

Question 27

How do I submit a reimbursement claim to my insurance?

Accepted Answer

After your visit, submit the receipt and medical report to your insurance company according to their reimbursement process. We recommend checking your policy before travel to understand your coverage for outpatient care abroad.

Question 28

Do you accept credit cards?

Accepted Answer

Yes. We accept cash (EUR), credit cards, and debit cards. Payment is collected at the time of your visit.

Question 29

Can you issue a medical certificate?

Accepted Answer

Yes. Our doctors can issue medical certificates when clinically appropriate. This includes fit-to-fly certificates, documentation for travel insurance claims, medical reports for flight cancellation or travel disruption, and certificates supporting hotel refund requests due to illness. Each certificate is based on an in-person medical assessment and reflects the doctor's professional evaluation.

Frequently Asked Questions About Medical Care in Rhodes

Appointments & Availability